YOUR COVID QUESTIONS ANSWERED
The SCENE & HEARD team wants to be totally transparent with our community about our COVID ticketing policy. SCENE & HEARD is ready to go and we can’t wait to rock out with you all. Covid safety protocols have been considered and adhered to in the planning of the festivals and we are working closely with all relevant authorities including NSW Health.
So, here is how we’ll safeguard your ticket in a COVID world:
IN THE CASE OF POSTPONEMENT (THIS EVENT HAS BEEN POSTPONED TO 7 NOV 2021)
If there are government restrictions in place that inhibit the event progressing in February 2021, the event will not be cancelled. We will postpone and be ready to go later in the year – Newcastle Sun 7 Nov – with venue already confirmed. Your ticket will be transferred & valid for the Nov 2021 date. If you cannot make this new date, you are entitled to receive a refund, minus booking fees within the refund window.
IN THE CASE OF CAPACITY REDUCTIONS DUE TO HEALTH ADVICE
We have planned the festivals based on the best advice we have at the current time. If further restrictions on event capacity are applied to the event in November 2021, we will notify you by email.
• First in best dressed – The first purchased tickets up to the allowable capacity = you’re in.
• For those that miss out, you will be notified by email about the next steps and your options – or you can apply for a refund (minus booking fees)
• If we cannot deliver the full SCENE & HEARD experience (e.g. restrictions such as enforced seating at the festival), we will move to the revised dates and all tickets will be automatically transferred. If you cannot attend the new dates, you are entitled to a refund.
Can’t wait to see you! Much love, Scene & Heard