YOUR COVID QUESTIONS ANSWERED
The SCENE & HEARD team wants to be totally transparent with our community about our COVID ticketing policy. SCENE & HEARD is ready to go and we can’t wait to rock out with you all. Covid safety protocols have been considered and adhered to in the planning of the festivals and we are working closely with all relevant authorities including NSW Health.
So, here is how we’ll safeguard your ticket in a COVID world:
IN THE CASE OF POSTPONEMENT
If there are government restrictions in place that inhibit the event progressing in Nov 2021, the event will not be cancelled. We will postpone and be ready to go early next year. Your ticket will be transferred & valid for the new date. If you cannot make this new date, you are entitled to receive a refund, minus booking fees within the refund window of 2 weeks from announce.
IN THE CASE OF CAPACITY REDUCTIONS DUE TO HEALTH ADVICE
We have planned the festivals based on the best advice we have at the current time. If further restrictions on event capacity are applied to the event, we will notify you by email.
• First in best dressed – The first purchased tickets up to the allowable capacity = you’re in.
• For those that miss out, you will be notified by email about the next steps and your options.
• If we cannot deliver the full SCENE & HEARD experience (e.g. restrictions such as enforced seating at the festival), we will move to the revised dates and all tickets will be automatically transferred. If you cannot attend the new dates, you are entitled to a refund within the window.
Can’t wait to see you! Much love, Scene & Heard